Article 9 – RIGHT OF WITHDRAWAL AND RETURNS POLICY.
9.1. Pursuant to Articles 52ff. of Leg. n. 206/2005, the Buyer may exercise the right of withdrawal by returning the goods received in their original packaging, complete with all original labels and obtaining a refund of the price paid.
9.2.The Buyer who, for any reason, is not satisfied with the purchase made has the right to withdraw from the contract entered into, without penalty and without specifying the reason, within the period of 14 calendar days from the day of receipt of the purchased goods. The right of withdrawal must be exercised in accordance with the mandatory conditions established by TIP S.a.s.
9.3.All costs for the redelivery of the products shall be borne by the customer who, directly or by other means, will deliver them to the Supplier’s domicile in Piazza XX Settembre no. 24 – 33170 Pordenone – Italia; tutti gli articoli dovranno pervenire nelle medesime condizioni di ricezione, provvisti degli imballi originali e di tutte le etichette che facciano parte della confezione e dell’originario imballaggio; non è consentito il reinvio della merce con altra modalità. In any case, the Buyer shall be liable only for the diminution in value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics, and operation of the goods.
9.4. Per esercitare il diritto di recesso l’Acquirentedovrà, entro il termine di cui al 9.2 (14 giorni solari decorrenti dal giorno del ricevimento del bene acquistato), inviare lettera raccomandata con ricevuta di ritorno al seguente indirizzo: TIP S.a.s., Piazza XX Settembre n. 24- 33170Pordenone – Italy.The registered letter is considered to have been sent on time if it is delivered to the accepting post office within the 14 calendar days from the date of receipt of the goods.The notice may also be anticipated by e-mail to firstname.lastname@example.org which must be followed within 48 hours by the above-mentioned registered letter with return receipt confirming the manifest withdrawal. Il recesso potrà essere esercitato anche utilizzando il seguente MODULO da compilare, firmare ed inviare all’indirizzo email email@example.com
9.5 The clientmust return the goods or deliver them to the Supplier without undue delay and in any case within fourteen days from the date on which he/she informed the Supplier of his/her decision to withdraw from the contract. The deadline is met if the customer returns the goods before the expiration of the fourteen-day period.
9.6.TIP S.a.s.will accept the returned goods reserving the right to ascertain that the products have been returned in the state of origin, in conditions comparable to those in which they would be found after being tried in store and with all original packaging and labels; only in this case it will provide for the re-credit, within 14 days from the day on which it is informed of the withdrawal and with the express right to suspend this period until receipt of the goods,of the amount paid by the Buyer for the purchase of the products or to the different amount in the event of a decrease in the value of the goods referred to in Art. 9.3. In case of return of items that are ruined or bearing obvious signs of use (makeup or lipstick stains, sweat, etc.), or delivered to our office outside the 14-day window, the return will not be accepted; the products will then be sent back to the customer (to the same address given at the time of purchase) and the purchase price will be retained as a refund.